Careers at The Write Connection

Customer Service
Officers

 

Bedok • Bishan • Bukit Timah • Jurong Gateway • Parkway Parade • Punggol • Sembawang / Yishun • Tampines • Toa Payoh

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers are among the best in the industry as we hold them to high standards to deliver premier service to our customers.

WORK HOURS

33-hour Work Week!

 

Full-time employees must work a 5-day week, including Saturdays. You will get one weekday off. Your work schedule is pegged to the centre's timetable. As a general rule, you will work the following hours:

 

  • Work hours on weekdays: 2.30pm to 9.30pm (inclusive of one hour's meal break)

  • Saturdays: 8.30am to 6.30pm (inclusive of one hour's meal break)

  • 1 weekday off

  • Our centres are closed on Sundays

  • +/- 2-hour meeting per week

 

LOCATION

 

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

RESPONSIBILITIES

 

Sales and Customer Service

  • Explain our courses, education philosophy and pedagogy to potential customers

  • Promote TWC programmes to potential and existing customers

  • Organise and keep track of enquiries and work closely with management to ensure smooth running of centre

  • Build relationships with our customers

  • Handle various transactions at the front desk

  • Provide excellent, solution-oriented customer service

 

Administrative Duties

  • Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers

  • Responsible for centre's inventory and simple logistics

  • Admin and ad hoc duties - e.g. Filing documents

REQUIREMENTS

 

The ideal candidate must:

  • have worked in a fast-paced tuition or enrichment centre 

  • have minimum A levels or diploma qualifications

  • be willing to be trained according to TWC ethos and SOP

  • have good work ethics and be committed to excellence in their role

  • have excellent communication skills in English (spoken and written)

    • to understand customers’ queries and requests

    • to answer enquiries and address detailed questions from customers succinctly

    • to explain our courses, pedagogy and philosophy correctly

  • have a professional demeanour

    • to represent TWC in a professional manner

    • to provide professional customer service to our customers

  • be sales-focused (no cold calling involved)

    • to optimise sales opportunities when customers call, write in or walk in

    • to follow up on enquiries thoroughly

  • be tech-savvy – must be able to use Apple computers, email, and Microsoft Office suites proficiently, as the candidate will need to

    • use the computer as the primary work tool to help perform their duties efficiently, and be able to use various programmes and pick up new IT skills quickly

    • learn to use our in-house IT system and not be stressed by minor IT glitches

    • be able to use Google Docs

  • be organised and detail-focused – successful TWC CSOs must have strong organisational skills and be detail-focused to stay on top of our busy activities

  • be independent and solution-oriented. CSOs must be able to

    • respond efficiently, as TWC advocates strong and quick customer service

    • work independently with integrity

  • be highly reliable, as

    • full-time CSOs are a key part of the centre personnel team

    • regular attendance of work and punctuality are expected

  • be a good team player and fast learner. TWC is a learning organisation who

    • believes firmly in personal growth and teamwork

    • expects employees to have excellent attitude and are looking to develop a career in our company

 

1) Full-time salary between SGD 1800-2800 (before CPF and benefits) per month, depending on experience and qualifications.

2) Starting salary for fresh university graduates will be SGD 2505 (before CPF and benefits) and above.

3) Only Singaporeans and Singapore PRs need apply.

 

*Please note: we are looking for long-term employees.

We do not have positions for temporary/short-term employment.

 

Send your Cover Letter and CV to hr@TheWriteConnection.com.sg