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Customer Service Officers

(Part-Time Position)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Hear From Our Customer Service Team

Sophian

Job Description

Work Hours
 

Part-time employees will work 2-3 days a week, including Saturdays. Your work schedule is pegged to the centre's operation hours. As a general rule, you will work the following hours:

  • Work hours on weekdays: 4.30pm to 8.30pm 

  • Saturdays: 10.30am to 5.30pm (inclusive of one hour's meal break)

  • Our centres are closed on Sundays

Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

Responsibilities

 

Sales and Customer Service

  • Build relationships with our customers

  • Handle various transactions at the front desk

  • Provide excellent, solution-oriented customer service

Administrative Duties

  • Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers

  • Other administrative and ad hoc duties - e.g. filing documents

Requirements

The ideal candidate must:

  • be highly reliable, as

    • CSOs are a key part of the centre personnel team 

    • regular attendance of work and punctuality are expected

  • have minimum O levels qualifications

  • be willing to be trained according to TWC ethos and SOPs

  • have good work ethics and be committed to excellence in their role

  • have a professional demeanour

    • to represent TWC in a professional manner

    • to provide professional customer service to our customers

  • be a good team player and fast learner. TWC is a learning organisation who

    • believes firmly in personal growth and teamwork

    • expects employees to have excellent attitude and are looking to develop a career in our company

SALARY:
SGD $12/ hour

PLEASE NOTE:

Only Singaporeans or PRs need apply.

 

Send your Cover Letter and CV to HR@TheWriteConnection.com.sg