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Safe Management Measures against COVID-19 at TWC Centres

Dear Parents,

 

Safeguarding the health and well-being of our students and staff is paramount to us. The TWC team is determined to work seamlessly and tirelessly to protect our community from the ongoing pandemic. We would like to share with you the latest safe management measures at our centres, which are aligned with MOH's and MOE's latest advisories.

Safe Management Measures at TWC
(From 22 November 2021, Monday onwards)

1. 15-Minute Staggered Class Timings

  • Allows our teachers to dismiss and admit students into the classrooms with minimal to no contact between different classes. 

  • Gives our centre staff adequate time to disinfect classroom surfaces before the next class comes in.

  • Prevents crowding during change-over period.

  • Reduces unforeseen risks by having many children outside our centres.
     

2. SafeEntry and Students involved in COVID-19 Situations

  • All students are required to either bring a smartphone with the TraceTogether app installed to scan the QR code on our poster for entry purposes, or their TraceTogether (TT) tokens to tap on the SEGW for SafeEntry check-in.

  • All parents whose child is attending regular physical classes will be asked to fill in the COVID-19 Measures Declaration Form so that they are aware of the COVID-19 measures:

    • Students will not be allowed to attend physical lessons if:

      • They are on Isolation Order, Stay-Home Notice or on MC for respiratory symptoms; or
      • They are tested positive for COVID-19 whether through Antigen Rapid Test (ART) or Polymerase Chain Reaction (PCR) test.

    • Parents will need to inform their centre if their child:

      • Has received a Health Risk Warning or are placed on Close Contact Testing by MOE; 

      • Their household members are tested positive for COVID-19 whether through Antigen Rapid Test (ART) or through Polymerase Chain Reaction (PCR) test, or placed on Isolation Order; or

      • If there is any other situation where they have been in contact with a confirmed or suspected COVID-19 case.

  • Holiday programme students attending physical classes will be asked to fill in a simple declaration form to check if they are under circumstances that do not allow them to attend physical lessons. 

3. Restricted Entry into Centres

  • Only students with classes near reporting time will be admitted into TWC premises. Parents will have to wait outside the centre.

  • All visitors and parents who wish to visit a centre for any transaction will only be admitted by appointment.

  • Only one visitor or family (not exceeding the legally-allowed group size) is allowed into the centre at any time, and we may decline walk-ins during busy hours.

4. Safe Management Measures in Classrooms

  • [Updated] Our students are segregated into groups of 5 in each class, with at least 1m between the groups.​

  • Where possible, students in the physical classroom will sit 1m apart from each other. 

  • For safety reasons, there will be minimal interactions amongst students in the same group during lessons, and no interactions between different groups.

  • Our teachers will also maintain a distance of 1m from the students where possible. 

  • Masks must be worn as a default at all times.

  • Hand sanitisers are available for use upon request by students. 

5. Replacement lessons via Zoom

  • Replacement lessons are conducted via Zoom to minimise cross-contact between groups of students from different classes or centres. This also gives our students the flexibility to choose a replacement lesson at any available class timing.

 

6. Safe Management Measures for Anyone Entering the Centre

  • All suppliers, contractors and staff are expected to adhere to our safe management measures, i.e. keeping at least 1m apart at all times.

  • Contractors who perform maintenance, repair work or other tasks in our centres are asked to provide their supervised self-swab ART results before they are allowed to enter the centres. 

  • Queue positions are also marked outside our centres to ensure at least 1m between queuing individuals.
     

7. Mandatory Wipe-Down

  • As practised before the Circuit Breaker, we will continue our mandatory wipe-down with disinfectant solutions in the classroom before the start of each lesson, as well as stepped-up cleaning of common surfaces and areas in the centre and in-centre washroom, such as door handles, front desk counter and taps.

8. Ventilation of Premises

  • Measures to improve ventilation and indoor air quality in our premises are carried out in accordance with the latest guidance by NEA.

 

9. Employee Work Arrangements and ART Tests

  • HQ team (staff with job scopes that allow them to telecommute) will be working from home as a default arrangement.

  • All employees working on-site take an Antigen Rapid Test (ART) at least once a week, with Employer-Led Supervised Self-Swab (ESSS) sessions for our centre staff and cleaners.​

10. Management of Unwell Students

  • An isolation room has been identified at each of our centres. Students who are deemed to be unwell will be asked to wait in the isolation room for their parents

11. Notification of COVID-19 Confirmed Cases

  • Parents of students who have been in close contact with any confirmed cases of COVID-19 at our premises will be notified accordingly.

Safe Management Measures for TWC Parents
(From 22 November 2021, Monday onwards
)

When preparing for your child’s visit to the centre:

  1. To expedite SafeEntry check-in for your child, please ensure your child brings their TraceTogether (TT) Token, or have the TT app installed on their smartphone with their profile set up.

  2. If you are a new customer, please fill in the online COVID-19 Measures Declaration Form. We will send it to you before your child's first physical lesson.

  3. Pack an extra mask or face shield for your child, in case they lose or soil the one they are wearing in the course of the day.

 

When your child comes for lessons:

  1. Please arrive 10-15 minutes earlier if your centre is in a mall or at SAFRA Toa Payoh to factor in time needed for additional safe management checks at the mall's or clubhouse's permitted entrances.

  2. Queue at the marked spots outside our centre while your child waits to check in via SafeEntry.  If we run out of marked spots, please space yourself 1m apart from other individuals outside the centre.

  3. While waiting in line, do have your child ready their TT Token for scanning. If your child has a smartphone, they may also check in via the Trace Together App by scanning the QR code on our SafeEntry poster. Show us the check-in screen when you reach the door.

  4. Only students who have upcoming classes are allowed into the centre. Please leave your child in our good hands at the door. 

  5. If your child exhibits flu-like symptoms, we will not be able to let them into the centre. We will be glad to arrange an online replacement lesson for your child. 

  6. In line with the latest advisories, we are also unable to let your child take physical lessons under specific situations. Please inform us if your child or someone in the same household falls under any of these situations.

Transactions at the Front Desk:

  1. To spare you a trip and safeguard our TWC community, you are highly encouraged to make payment through our offsite options. If you wish to speak to our staff, we will be glad to give you a call or arrange for a video-call. 

  2. If you need to make a transaction in person with us (e.g. collection of worksheets), please make an appointment with your centre first. We seek your understanding that we will not be able to accept walk-ins during busier periods.

  3. As part of our safe management measures, we can only accept one visitor or family (not exceeding the legally-allowed group size) into our centre at any time via appointment. As such, we seek your patience if we are already attending to another customer when you arrive at our centre.

  4. Please check in via SafeEntry when you enter our centre, and check out at the end of your visit. 

  5. If you exhibit flu-like symptoms, we will not be able to admit you into our centre. 

 

At the end of your child’s lesson:

  1. Please pick up your child punctually after class to reduce the amount of time spent waiting at the centre.

Safe Management Measures at
Parkway Parade, Punggol Plaza, SAFRA Toa Payoh
and Tampines CPF Building
(From 22 November 2021, Monday onwards)

Students from our Parkway Parade, Punggol Plaza, SAFRA Toa Payoh and Tampines centres would need to factor in an additional 15-20 minutes when coming for class due to safe management measures by building management.

  • Blocked entrances: For SAFRA Toa Payoh, 1) the main entrance (near McDonald's) and 2) the entrance from the carpark leading to the lift lobby are open for entry. For Parkway Parade, the entrance 1) at the vehicle drop-off point nearest to the lobby to our centre and 2) in front of UOB bank are open for entry. 

  • SafeEntry check-in via TT token or TT app on smartphone is ​required to enter the premises. Your child will be strictly denied entry if they are unable to present either option. 

  • Due to Vaccination-Differentiated Safe Management Measures (VDS), please note that only those who meet the criteria below will be allowed to enter SAFRA Toa Payoh’s premises, Parkway Parade and Punggol Plaza:

    • Fully-vaccinated individuals (i.e. 2 weeks after their second dose of vaccine); or

    • Children aged 12 and below; 

    • Individuals who have recovered from COVID-19 in the last 270 days, with a valid pre-event test (PET) exemption notice;

    • [Updated] With effect from 1 December 2021, those medically-ineligible for COVID-19 vaccines, certified with a doctor's memo; or

    • [Updated] Unvaccinated people with a valid negative pre-event test (PET) result taken in the past 24 hours before the expected end of activity. Note: This concession will be removed from 1 January 2022 onwards.

  • For Parkway Parade parents, please read here for the safe distancing measures at our centre's lift lobby.

MOH’s Public Health Advisory

The Ministry of Health (MOH) has advised the public to remain vigilant and to adopt good personal hygiene practices. Here are some precautions we wish to highlight:

 

  • Avoid close contact with people who are unwell or showing symptoms of illness;

  • Observe good personal hygiene;

  • Practise frequent hand washing with soap (e.g. before handling food or eating, after going to the toilet, or when hands come into contact with respiratory secretions after coughing or sneezing);

  • Wear a mask when you leave your home;

  • Cover your mouth with a tissue paper when coughing or sneezing, and dispose of the soiled tissue paper in the rubbish bin immediately; and

  • Seek medical attention promptly if you are feeling unwell

 

We will continue to monitor the situation and step up our precautionary measures where necessary to safeguard the health of our students and staff. Please feel free to contact our teams (bit.ly/helloTWC) for any enquiries and we’ll be glad to assist you.

 

Thank you for your continued support and trust in The Write Connection.

 

Warmest regards,

The Write Connection Head Office