Safe Management Measures against COVID-19 at TWC Centres

Dear Parents,

 

Safeguarding the health and well-being of our students and staff is paramount to us. The TWC team is determined to work seamlessly and tirelessly to protect our community from the ongoing pandemic. We would like to share with you the latest safe management measures at our centres, which are aligned with MOH's and MOE's latest advisories.

Safe Management Measures at TWC

1. 15-Minute Staggered Class Timings

  • Allows our teachers to dismiss and admit students into the classrooms with minimal to no contact between different classes. 

  • Gives our centre staff adequate time to disinfect classroom surfaces before the next class comes in.

  • Prevents crowding during change-over period.

  • Reduces unforeseen risks by having many children outside our centres.
     

2. Entry Screening

  • All students, staff and visitors will undergo visual health checks and have their temperature taken before being allowed into the centre. TWC staff will have their temperature taken twice a day to monitor their health, with temperature records kept.

  • All students are required to bring their ID documents such as School Smartcard (Transit Link Concession Pass), NRIC or FIN for SafeEntry admission via barcode or SEGW scanning. Alternatively, a smartphone can also be used to scan the QR code on our poster for entry purposes, and the check-in screen shown to our staff before entry. They are highly encouraged to bring their TraceTogether (TT) Token or use the TraceTogether App when they check in for SafeEntry.

  • All visitors and TWC staff will also be required to check in and out via SafeEntry.

  • Holiday programme students attending physical classes will be asked to fill in a simple travel and health screening form as an additional safeguard.

  • All parents whose child is attending regular physical classes will be asked to fill in the COVID-19 Measures Declaration Form so that they are aware of the situations where their child is not allowed to attend physical lessons:

    • In line with MOE safe management practices, students who are on Quarantine Order, Stay-Home Notice, Leave of Absence, Approved Absence, MC for respiratory symptoms; and

    • If there is someone in the student’s household on Quarantine Order, Stay-Home Notice or on MC for respiratory symptoms (18 and above).

3. Restricted Entry into Centres

  • Only students with classes near reporting time will be admitted into TWC premises. Parents will have to wait outside the centre.

  • All visitors and parents who wish to visit a centre for any transaction will only be admitted by appointment.

  • Only one visitor or family (not exceeding the legally-allowed group size) is allowed into the centre at any time, and we may decline walk-ins during busy hours.

4. Safe Management Measures in Classrooms

  • Our students are segregated into maximum of two groups not exceeding 8 in each group, with at least 1m between the groups.​

  • Where possible, students in the physical classroom will sit 1m apart from each other. 

  • For safety reasons, there will be minimal group / pair interactions amongst students during lessons. 

  • Our teachers will also maintain a distance of 1m from the students where possible. 

  • Hand sanitisers are available for use upon request by students. 

  • Please see two samples of classroom configuration below.

5. Replacement lessons via Zoom

  • Replacement lessons are conducted via Zoom to minimise cross-contact between groups of students from different classes or centres. This also gives our students the flexibility to choose a replacement lesson at any available class timing.

 

6. Safe Management Measures for Anyone Entering the Centre

  • All suppliers, contractors and staff are expected to adhere to our safe management measures, i.e. keeping at least 1m apart at all times.

  • Queue positions are also marked outside our centres to ensure at least 1m between queuing individuals.
     

7. Mandatory Wipe-Down

  • As practised before the Circuit Breaker, we will continue our mandatory wipe-down with disinfectant solutions in the classroom before the start of each lesson, as well as stepped-up cleaning of common surfaces and areas in the centre and in-centre washroom, such as door handles, front desk counter and taps.

 

8. Employee Work Arrangements

  • Not more than 75% of the HQ team (staff with job scopes that allow them to telecommute) will be allowed to work in the office at any one time.

 

9. Management of Unwell Students

  • An isolation room has been identified at each of our centres. Students who are deemed to be unwell will be asked to wait in the isolation room for their parents

10. Notification of Suspect Cases

  • Parents of students who have been in close contact with any suspected cases of COVID-19 at our premises will be notified accordingly.

Safe Management Measures for TWC Parents

When preparing for your child’s visit to the centre:

  1. To expedite our SafeEntry check-in for your child, please ensure they bring ID documents such as their School Smartcard/Transit Link Concession Pass, NRIC or FIN (for foreign students). Make a photocopy of these documents and keep them in your child's TWC bag so that they will never forget it! They are highly encouraged to bring their TraceTogether (TT) Token if they have collected it.

  2. If you are a new customer, please fill in the online COVID-19 Measures Declaration Form. We will send it to you before your child's first physical lesson.

  3. Pack an extra mask or face shield for your child, in case they lose or soil the one they are wearing in the course of the day.

 

When your child comes for lessons:

  1. Please arrive 10-15 minutes earlier if your centre is in a mall or at SAFRA Toa Payoh to factor in time needed for additional safe management checks at the mall's or clubhouse's permitted entrances.

  2. Queue at the marked spots outside our centre while your child waits to have their temperature taken and checked in via SafeEntry.  If we run out of marked spots, please space yourself 1m apart from other individuals outside the centre.

  3. While waiting in line, do have your child ready their ID documents or TT Token for scanning. If you have a smartphone, you may help your child to check in via the Trace Together App by scanning the QR code on our SafeEntry poster. Show us the check-in screen when you reach the door.

  4. Only students who have upcoming classes are allowed into the centre. Please leave your child in our good hands at the door. 

  5. If your child has a fever (i.e. > 37.5°C) or flu-like symptoms, we will not be able to let them into the centre. We will be glad to arrange an online replacement lesson for your child. 

  6. In line with MOE's practices, we are also unable to let your child take physical lessons under the following situations. Please inform us if:

    • Your child is on Quarantine Order, Stay-Home Notice, Leave of Absence, Approved Absence or MC for respiratory symptoms.

    • Someone else in your child's household is on Quarantine Order, Stay-Home Notice or MC for respiratory symptoms (18 and above).

Transactions at the Front Desk:

  1. To spare you a trip and safeguard our TWC community, you are highly encouraged to make payment through our offsite options. If you wish to speak to our staff, we will be glad to give you a call or arrange for a video-call. 

  2. If you need to make a transaction in person with us (e.g. collection of worksheets), please make an appointment with your centre first. We seek your understanding that we will not be able to accept walk-ins during busier periods.

  3. As part of our safe management measures, we can only accept one visitor or family (not exceeding the legally-allowed group size) into our centre at any time via appointment. As such, we seek your patience if we are already attending to another customer when you arrive at our centre.

  4. Please check in via SafeEntry when you enter our centre, and check out at the end of your visit. 

  5. If you have a fever (i.e. > 37.5°C) or flu-like symptoms, we will not be able to admit you into our centre. 

 

At the end of your child’s lesson:

  1. Please pick up your child punctually after class to reduce the amount of time spent waiting at the centre.

Safe Management Measures at

Parkway Parade, Punggol Plaza, SAFRA Toa Payoh

and Tampines CPF Building

Students from our Parkway Parade, Punggol Plaza, SAFRA Toa Payoh and Tampines centres would need to factor in an additional 15-20 minutes when coming for class due to safe management measures by building management.

  • Blocked entrances: For SAFRA Toa Payoh, 1) the main entrance (near McDonald's) and 2) the entrance from the carpark leading to the lift lobby are open for entry. For Parkway Parade, the entrance 1) at the vehicle drop-off point nearest to the lobby to our centre and 2) in front of UOB bank are open for entry. 

  • SafeEntry check-in and temperature screening are ​required to enter all the buildings.

  • For Parkway Parade parents, please read here for the safe distancing measures at our centre's lift lobby.

MOH’s Public Health and Travel Advisory

The Ministry of Health (MOH) has advised the public to remain vigilant and to adopt good personal hygiene practices. Here are some precautions we wish to highlight:

 

  • Avoid close contact with people who are unwell or showing symptoms of illness;

  • Observe good personal hygiene;

  • Practise frequent hand washing with soap (e.g. before handling food or eating, after going to the toilet, or when hands come into contact with respiratory secretions after coughing or sneezing);

  • Wear a mask when you leave your home;

  • Cover your mouth with a tissue paper when coughing or sneezing, and dispose of the soiled tissue paper in the rubbish bin immediately; and

  • Seek medical attention promptly if you are feeling unwell

 

We will continue to monitor the situation and step up our precautionary measures where necessary to safeguard the health of our students and staff. Please feel free to contact our teams (bit.ly/findTWC) for any enquiries and we’ll be glad to assist you.

 

Thank you for your continued support and trust in The Write Connection.

 

Warmest regards,

The Write Connection Head Office