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Safe Management Measures (SMMs) against COVID-19 at TWC Centres

Updated as of 29 August 2022

Update on mask-wearing at TWC centres

In line with the latest Safe Management Measures announced by the Multi-Ministry Taskforce and MOE, please note that mask-wearing is optional for students, customers and staff in our TWC centres with effect from 29 Aug 2022. To minimise the risk of COVID-19 transmission, your children are still encouraged to continue wearing their masks in our centres.

Please refer to other prevailing SMMs in our centres below. 

Dear Parents,


Safeguarding the health and well-being of our students and staff is paramount to us. The TWC team is determined to work seamlessly and tirelessly to protect our community from COVID-19. We would like to share with you the latest safe management measures at our centres, which are aligned with MOH's and MOE's latest advisories and instructions.

SMMs for TWC students who are unwell or involved in COVID-19 Situations

Situations where students will not be allowed to attend physical lessons

  • If your child is unwell or the following situations apply to them, please inform us and we will arrange for your child to take a replacement or online lesson:

    • They have flu-like or respiratory symptoms, e.g. fever (more than 37.5°C) 2), cough, breathlessness, runny nose, sore throat, incessant sneezing or loss of smell; or
    • They are on Isolation Order, Quarantine Order, Stay-Home Notice or MC; or
    • They are tested positive for COVID-19 through an Antigen Rapid Test (ART), whether self or healthcare-administered, or a Polymerase Chain Reaction (PCR) test.

  • To protect the health of our students, our centre staff will watch out for students with flu-like or respiratory symptoms. If your child exhibits such symptoms during their lesson, we seek your understanding that we may have to send them home.

Situations where students need to provide a negative ART result before their physical lesson

  • If the following situations apply to your child, please have him/her take an ART before his/her lesson on the same day, and email us the photo of the ART kit showing a negative result:

    • Household members tested positive for COVID-19 through an Antigen Rapid Test (ART), whether self or healthcare-administered, or a Polymerase Chain Reaction (PCR) test; or

    • Household members placed on Isolation Order.

  • If there is any other situation where your child has been in close contact with a confirmed COVID-19 case, you are strongly encouraged to have your child take an ART before they come for their physical lesson. 

Other SMMs at TWC

1​. 15-Minute Staggered Class Timings

  • Allows our teachers to dismiss and admit students into the classrooms with minimal to no contact between different classes. 

  • Gives our centre staff adequate time to disinfect classroom surfaces before the next class comes in.

  • Prevents crowding during change-over period.

  • Reduces unforeseen risks by having many children outside our centres

2. Safe Management Measures in Classrooms

  • Hand sanitisers are available for use upon request by students. 

3. Replacement lessons via Zoom

  • Replacement lessons are conducted via Zoom to minimise cross-contact between groups of students from different classes or centres. This also gives our students the flexibility to choose a replacement lesson at any available class timing.

4. Wipe-Down of Common Touchpoints 

  • We will continue our wipe-down with disinfectant solutions in the classroom as well as stepped-up cleaning of common surfaces and areas in the centre and in-centre washroom.

5. Ventilation of Premises

  • Measures to improve ventilation and indoor air quality in our premises are carried out in accordance with the latest guidance by NEA.


6. Employee Work Arrangements

  • Up to 50% of the HQ team will continue to work in the office each week on A/B shift arrangement.

7. Management of Unwell Students

  • An isolation room has been identified at each of our centres. Students who are deemed to be unwell will be asked to wait in the isolation room for their parents

  • While waiting to be picked up, your child will be asked to wear a mask. We will provide them with a mask if they do not already have one. 

SMMs for TWC Parents

When your child comes for lessons:

  1. If your child exhibits flu-like symptoms, we will not be able to let them into the centre. We will be glad to arrange an online replacement lesson for your child. 

  2. In line with the prevailing Health Protocols, we are also unable to let your child take physical lessons under specific situations. Please inform us if your child or someone in the same household falls under any of these situations.

Transactions at the Front Desk:

  1. To spare you a trip and safeguard our TWC community, you are highly encouraged to make payment through our offsite options. 

  2. If you exhibit flu-like symptoms, we will not be able to admit you into our centre. 


At the end of your child’s lesson:

  1. Please pick up your child punctually after class to reduce the amount of time spent waiting at the centre.

We will continue to monitor the situation and update our precautionary measures where necessary to safeguard the health of our students and staff. Please feel free to contact our teams ( for any enquiries and we’ll be glad to assist you.


Thank you for your continued support and trust in The Write Connection.


Warmest regards,

The Write Connection Head Office

SMM situations
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