Updates Regarding Latest Measures Announced on 3 April 2020

Dear Parents,

 

As announced during PM Lee’s address today, most workplaces, except for essential services and key economic sectors, will be closed for one month. TWC’s centres will be closed with effect from 6 April 2020, Monday until 4 May 2020, Monday, and arrangements have been made for our workforce to work from home. Kindly note we're also closed on 4 April 2020 (Saturday) as per our adjusted hours during suspension of classes. As such, we foresee that more time will be required to produce our e-lessons. Instead of Monday go-live, the e-lessons will go-live every Friday.

 

We apologise for the change and delay in our weekly schedule, but rather than pivoting to Zoom during this period, we have made the decision to press on with pre-recorded lessons. This is because we know via feedback from parents that many children are benefitting from the format and teaching. Also, we believe that our platform is a more secure way forward. 

 

For each video your child is viewing, we have a committed team of curriculum writers, content editors, teachers, video editors and quality controllers involved in its production. We are confident that our very dedicated team will still work seamlessly, but the speed may be affected because we will need some re-organising for the new way of working. 

 

During the one-month closure, the picking up of lesson materials from TWC centres will no longer be possible. If you do not have a printer, we encourage your child to use the pdf version of the worksheets to attempt the questions, and then write down their answers on foolscap papers for submission. You may either scan or take clear photos of your child’s homework for submission to us. If you would like to get a copy of the worksheets, we would be glad to print a copy for you after our centres reopen. Please drop us an email if you have any concerns regarding the e-learning arrangements we have put in place and we will follow up with you directly. As our centres are closed over this weekend, please give us some time to respond to you. 

 

At the same time, because of the stricter measures imposed, we seek your understanding that there will be delays in the marking and return of your child’s work. While it will be a challenge to send out the scripts, please be assured that all marking will still be completed. We will provide updates when the scripts are marked and ready to be returned.

 

Please be assured that TWC will still be contactable to serve our customers. We have also kept our regular customer hotlines to assist you during this period.

 

Operational Hours (Customer Support):

  • MON - FRI: 10.30am - 7.30pm (Email / Call)

  • Our remote customer service is closed on Saturdays, Sundays and public holidays.

 

If you have any questions, please reach out to us at bit.ly/findTWC. We ask for your understanding and patience if it takes us some time to get back to you. Please allow us ample time to make adjustments as our workforce adapts to working from home during this time.

 

In the meantime, please stay safe, take care and we look forward to the day when we can welcome your families into our centres again!

 

Warmest regards,

The Write Connection Team

Suspension of TWC Classes and Launch of TWC@Home

Dear parents,

As announced by MOH on 24 March 2020, all centre-based tuition and enrichment classes will have to suspend classes to minimise the risk of local transmission. Hence, TWC’s classes will be temporarily suspended from 27 March 2020 to 30 April 2020.

Please be assured that our dedicated TWC team has been working tirelessly to prepare for this possibility during the past months. We are committed to continue providing our students with exceptional learning, be it in the classroom or at home. In view of the tightened measures, we are pleased to unveil our brand new e-learning platform, TWC@Home.

At TWC@Home, our world-class curriculum has been adapted into different video segments to help our students stay engaged and learn effectively online. All e-lessons will be available on mobile, desktop or tablet devices, and accessible right in the comfort of your home.

To find out more about our TWC@Home lessons, please feel free to contact us and we'll be delighted to assist you. If you are a TWC parent, an email has been sent to you on 24 March 2020 to update you on the details of our e-learning option.

In the meantime, we hope that you and your family will take care and stay healthy. We are extremely heartened by your overwhelming support and trust during this challenging period. 

Precautionary Measures Against COVID-19

Dear Parents,

 

Safeguarding the health and well-being of our students and staff is paramount to us. The TWC team is determined to work seamlessly and tirelessly to protect our community from the ongoing pandemic. We would like to share with you the latest precautionary measures at our centres, which are aligned with MOH's and MOE's latest advisories.

Precautionary Measures at TWC

 

1. Travel Declaration:

  • Students:

    • A Health and Travel Declaration Form (bit.ly/TWCTHDMar20) has been emailed to all parents. Kindly complete the Declaration Form and update us immediately if there is any change to your responses.

  • Staff:

    • All staff members are required to fill in a Health and Travel Declaration Form before reporting to work. Staff are also required to update us of any changes in their responses.

2. Leave of Absence (LOA) for Students and Staff:

  • Students:

    • Students who have travelled overseas and returned on or after 14 March 2020 will be required to stay at home for 14 days upon their return (counting from the day after return). Please complete the online Declaration Form.

    • Should a teacher or other staff member observe symptoms of infection in a student, as advised by MOH, parents will be informed to pick the student up from the centre. 

    • In the event that it is necessary for your child to miss some classes temporarily, we will contact you immediately to make the arrangements.

  • Staff:

    • All staff members who have travelled overseas and returned on or after 14 March 2020 will be required to work from home or take LOA for 14 days upon their return (counting from the day after return).

    • Staff who are feeling unwell or exhibiting symptoms of infection are required to work from home or take medical leave.

 

3. Centres:

  • Disinfection of Centres

    • Mandatory wipe-down with disinfectant solutions will be conducted in the classroom before the start of each lesson. We will also step up the cleaning of common surfaces and areas such as door handles, front desk counter and in-centre washrooms.

  • Mandatory Temperature-Taking of All Visitors

    • Temperature-taking will apply to all visitors, including parents who wish to enter our centre premises. Please be advised to refrain from entering the centre during this period.

  • Visitor Registration

    • To facilitate contact tracing in the event of infected cases, we will also collect contact details of all visitors except students coming for lessons, before allowing access into the centre. This includes accompanying parents of students who wish to enter the centre.

  • Hand sanitizers, disinfectant spray and thermometers:

    • Hand sanitizers, disinfectant spray and thermometers are available for use at our branches. (*We seek your understanding if any of the items are pending restock at any of the branches due to a current shortage of stock from suppliers.)

  • Stringent Procedure for Visitors, Students or Staff who are Unwell

    • If a visitor, student or TWC staff member presents with a fever of 37.5°C or higher, they will be required to put on a mask and be sent home. Parents will be notified to pick their child up.

    • An isolation room has been identified at each TWC centre. Unwell students will be asked to wait in an isolation room while waiting for their parents to pick them up.

  • Safe distancing measures

    • We have sent an email reminder and put up notices at our centres on social distancing measures for students and visitors e.g. to pick up students punctually and maintain a distance of approximately 1m away from each other while waiting outside our centres. 

    • Only one visitor is admitted at a time into our centres.

    • Those with job scopes who allow them to telecommute are all arranged to work from home.

Precautionary Measures at Parkway Parade,

SAFRA Toa Payoh and Tampines CPF Building

Students from our Parkway Parade, SAFRA Toa Payoh and Tampines centres would need to factor in an additional 15-20 minutes when coming for class due to stepped-up measures by building management.

  • Parkway Parade

    • Mandatory temperature screening for all visitors.

    • Sealing off of some entrances for crowd management (main entrance near lobby of our centre's building remains open).

  • SAFRA Toa Payoh

    • Mandatory temperature screening and declaration of contact details for all visitors. All entry points are sealed except for the main entrance. For more information, please visit www.safra.sg/coronavirus.

    • [TWC QUEUE: AVAILABLE ONLY ON SATURDAYS] To expedite your entry to our centre on Saturdays, a TWC-dedicated queue is set up at the drop-off point (roundabout) outside SAFRA Toa Payoh's McDonald's. You may choose to fill in the Declaration form for entry in advance while queuing to enter the club's premises, and submit it with your temperature after it is taken.

  • Tampines CPF Building

    • All visitors are required to submit their contact details before being allowed into the building.

    • Mandatory temperature screening for all visitors.

 

As such, please expect additional time needed to enter their premises. You are also advised to bring your NRIC or driving license as it may be required for verification of identity. 

MOH’s Public Health Advisory

 

The Ministry of Health (MOH) has advised the public to remain vigilant and to adopt good personal hygiene practices. Here are some precautions we wish to highlight:

 

  • Avoid close contact with people who are unwell or showing symptoms of illness;

  • Observe good personal hygiene;

  • Practise frequent hand washing with soap (e.g. before handling food or eating, after going to the toilet, or when hands come into contact with respiratory secretions after coughing or sneezing);

  • Wear a mask if you have respiratory symptoms such as a cough or runny nose;

  • Cover your mouth with a tissue paper when coughing or sneezing, and dispose of the soiled tissue paper in the rubbish bin immediately; and

  • Seek medical attention promptly if you are feeling unwell

 

We will continue to monitor the situation and step up our precautionary measures where necessary to safeguard the health of our students and staff. Please feel free to contact our teams (bit.ly/findTWC) for any enquiries and we’ll be glad to assist you.

 

Thank you for your continued support and trust in The Write Connection.

 

Warmest regards,

The Write Connection Head Office